Customer 360

Customer 360

Proactive Risk Analysis of Your Sales Cycle,
JV Partners, and Distributors.

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Gain a unified view of customer and partner risk across the entire revenue lifecycle

    • Commissions Abuses
      Detect irregularities in sales commissions by analyzing outliers and patterns that may indicate manipulation or misuse.
    • Geospatial Tagging
      Analyze sales activity by country and region to highlight anomalies at a geographic or individual rep level.
    • Discounts and “Free Goods”
      Identify abnormal use of “No Charge” or heavily discounted products to uncover potential misuse or policy violations.

    • High Risk Payments/Customer
      Identify discrepancies between payee name and third-party names to flag potentially risky transactions.
    • Circumvention of Controls
      Surface payments executed outside approved systems (e.g., manual cash or check payments) that bypass standard controls.
    • Duplicate and High-risk Payments
      Flag patterns such as mismatched payee details, multiple payments to the same third party or same payments being made to multiple parties.

    • Third Party Compliance
      Identify distributors or partners selling into sensitive segments such as government contractors or politically exposed persons (PEPs).
    • AML/Sanctions Compliance
      Highlight transactions involving third parties located in high risk or sanctioned countries.
    • ABAC/FCPA
      Leverage FCPA keywords and compliance sensitive GL data to identify third-party compliance risks.

Digital Assistants that Drive Continuous Risk Detection

konaAI’s digital assistants leverage agentic AI for continuous outcome-driven risk detection. Working across the entire customer lifecycle, they surface anomalies across orders, payments, and third-party relationships, helping you identify fraud patterns early, prioritize investigations, and drive consistent, compliant growth.
  • Context-Aware Analysis – Autonomously connects signals across orders, payments, and third-party data to identify complex fraud patterns.
  • Dynamic Risk Prioritization – Focuses attention on the highest-risk anomalies by evaluating multiple signals in context.
  • Continuous Monitoring – Operates across your data continuously, ensuring emerging risks are surfaced early without manual intervention.
  • Explainable Insights – Highlights why a transaction or entity is flagged, enabling faster decision-making and investigation.
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Designed For Control and Accountability

FINANCE & COMPLIANCE LEADERS
Drive stronger oversight of revenue leakage, fraud exposure, and regulatory risk across customer transactions.

SALES OPERATIONS & REVENUE LEADERS
Uncover anomalies in discounting, commissions, and regional performance without slowing down growth.

INTERNAL AUDIT & RISK TEAMS
Continuously monitor for control circumvention, duplicate payments, and third-party integrity risks.

PROCUREMENT & CHANNEL MANAGEMENT TEAMS
Maintain visibility and accountability across distributor and partner ecosystems.
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Reduce Risk. Protect Revenue. Drive Control

konaAI provides clarity, control, and confidence across your entire customer lifecycle.

Flexible Data Integration:
Works with any ERP or legacy system.

Easy to Use:
Train your team in under an hour.

Robust Assessment Library:
25+ years of proven anti-fraud analytics expertise.

Integrated Case Management:
Streamline reviews with fully auditable workflows that simplify documentation and reporting.

Enterprise Ready:
Supports compliance, audit, and fraud controls on one system.

Proven Leadership
Built by former Big 4 and Fortune 500 global audit and compliance experts.

Transparent fee structure:
Multi-user access, unlimited reporting, and data sources.
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Frequently Asked Questions

Who is Customer 360 designed for?

Customer 360 is built for compliance officers, internal audit teams, CFOs, and finance operations leaders at companies with complex distribution networks, third-party sales relationships, or multi-country commercial operations. It provides teams with a unified view of risk across the entire sales cycle covering internal sales reps, JV partners, and distributors.


konaAI is especially valuable for organizations subject to FCPA, AML, or ABAC regulatory frameworks as it detects fraud patterns, payment anomalies, commission abuse, and compliance exposure in real time.

What types of payment fraud does konaAI detect?

konaAI identifies several payment fraud patterns: mismatches between payee name and third-party name, duplicate payments to the same party, the same payment disbursed to multiple parties, and manual payments made via cash or check that bypass system controls. Each flag includes supporting transaction data to accelerate investigation.


Our geospatial tagging further analyzes sales transactions by country and region, then compares them against expected patterns. Sudden spikes in a specific country, a single rep generating outsized volume in a high-risk market, or unusual concentration in sanctioned regions are automatically surfaced as outliers for investigation.

How does konaAI support FCPA and ABAC compliance?
konaAI uses FCPA-specific keywords and cross-references invoice data recorded in compliance-sensitive general ledger accounts to identify third-party transactions that may indicate bribery or corruption risk. It further analyzes all ‘No Charge’ items and discounted product lines to identify anomalous usage patterns such as a specific rep consistently applying maximum discounts, free goods being issued outside promotional periods, or volume that is statistically inconsistent with peer behavior.

This creates a traceable, auditable record of compliance monitoring activity aligned with FCPA and Anti-Bribery & Anti-Corruption program requirements.
How does AML and sanctions screening work?

konaAI identifies transactions with third parties located in high-risk or OFAC-sanctioned countries. It continuously monitors your transaction data against updated sanctions lists and high-risk jurisdiction classifications, alerting compliance teams to exposure before transactions settle or relationships deepen.

What is third-party compliance monitoring?

konaAI’s third party compliance monitoring digital assistants identify when your distributors are selling to government contractors or to Politically Exposed Persons (PEPs). This is a critical control for companies with indirect sales channels, where end-customer visibility is typically limited and regulatory exposure can arise without direct knowledge.

Does Customer 360 integrate with existing ERP systems?
konaAI is designed to ingest data from standard ERP and financial systems. Transaction data, GL account entries, invoice records, and payment logs are connected to the platform to enable continuous monitoring without disrupting existing workflows.

konaAI flags manual payments made outside your ERP or payment system such as cash or check transactions, that do not follow standard approval workflows. These off-system payments are a common red flag for internal fraud or unauthorized disbursements and are surfaced automatically for review.

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