From Fragmented Reviews to Intelligent Monitoring:

How a Global Pharmaceutical Company Optimized T&E Expense Monitoring

Case Summary

Global pharmaceutical company required centralized monitoring and fraud detection to strengthen compliance

Cost reduction, fake receipt identification and fraud detection at scale using Digital Assistants

Focus on Employee 360 travel and entertainment expense platform

Challenge

A global pharmaceutical company was struggling with inconsistent monitoring of travel and entertainment (T&E) expenses across regions. The company’s global operations meant that T&E expenses were managed differently across regions and lacked standardized controls, resulting in:

Weak fraud detection
High volumes of false positives
Rising compliance costs
Fake receipts being summited

Solution

When the company approached us, we knew that without a centralized approach, the compliance team struggled to identify both known fraud risks and emerging patterns of suspicious behavior.

To address these challenges, konaAI tailored the monitoring rules to each region while centralizing oversight, offering the company greater control without increasing manual effort.

Key elements of the solution

Custom logic to automatically enforce regional travel and entertainment spending limits

Behavioral monitoring scenarios designed to identify both known fraud schemes and emerging suspicious patterns

Integration with existing enterprise workflows to improve auditability and reduce false positives

Document integrity digital assistant agent to spot fake (AI-generated) receipts used for reimbursement

Results

With a more accurate and scalable monitoring process in place, the global pharma company experienced immediate and measurable benefits:

Lower monitoring and compliance costs
Stronger fraud and policy violation detection and recoveries
Fewer false positives and manual reviews through smarter automation and risk ranking
Increased auditability and stronger visibility into regional spending patterns

By partnering with konaAI, the company was able to strengthen compliance while freeing teams to focus on the highest-risk issues.

Sahil sharma