Podcast

How much retail loss is hiding in plain sight?

How much retail loss is hiding in plain sight?

Refund fraud, discount abuse, and inventory manipulation quietly drain margins that manual reviews miss. Robert Kuehn shows how konaAI’s Retail 360 scores every transaction across your stores and points your team straight to the highest-risk employees and locations.

  • Hosted by Tom Fox
  • Featuring Robert Kuehn, Enterprise Account Director, konaAI

Retail 360: Catching Refund Fraud, Discount Abuse, and
Sweethearting Across Every Store

  • The risk: Refund fraud, cash theft, discount abuse, inventory manipulation, and sweethearting quietly drain retail margins, while red flags like excessive refunds, manual price overrides, and after-hours transactions often go unnoticed store by store.
  • The response: Retail 360 ingests every transaction and scores it against a full library of fraud schemes, while agentic AI agents handle policy interpretation, document forensics, and evidence collection to build a clear narrative for leadership.
  • The stakes: One department store review spanning 320 locations surfaced over $10 million under investigation, with an expected loss of roughly $4 million, and pinpointed Philadelphia and San Jose as the highest-risk locations to act on first.
“Retail 360 ingests all of your transactions and runs that against our full library of tests, so you know exactly which employees and locations to focus your time on.”
Robert Kuehn, konaAI

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Sahil sharma

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Sahil sharma
3 weeks ago

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